Privacy Policy

Panora Travels is operated by Panoralink (Pvt) Ltd (company registration no. PV 00286766), Colombo 03, Sri Lanka. You can reach us on WhatsApp or phone at +94 77 047 0538 or +94 77 077 1115, or by email at hello@panoratravels.com.

• Details you send us: your name, email address, phone or WhatsApp number, travel dates, number of travellers, chosen destinations, vehicle and extras, and any message you write. This comes from the contact form, the trip planner, WhatsApp or phone calls.
• Reviews you post: your name, rating, comments and any photos you upload. If you sign in with Facebook to post a review, we receive the name, email address and profile picture that Facebook shares with us.
• Technical data: like most websites, our server records your IP address, browser type and the pages you open. If we switch on analytics or advertising tools (for example Google Analytics, Google Ads or the Meta Pixel), they may also set cookies or similar identifiers.

We do not sell your personal information.

• To reply to your enquiry, prepare quotes and itineraries, and arrange your tour, transport and guides.
• To keep a record of enquiries and bookings.
• To show your review on our website if you submit one.
• To understand how the website is used and how our advertising performs, and to improve both.
• To meet legal and accounting obligations.

Our forms save your enquiry on our server and then open WhatsApp with a message already written. You can read, change or cancel it before sending. Messages you send through WhatsApp are handled by WhatsApp (Meta) under its own terms and privacy policy. We only receive what you choose to send.

The site works without any tracking cookies. Where a cookie notice is shown, pressing Accept lets us use Google Analytics, Google Ads and the Meta Pixel to count visits and measure which adverts lead to enquiries; these tools set cookies and receive usage data (such as pages viewed, your approximate location, device and whether you contacted us). Pressing Decline loads none of them.

You can change your choice at any time with the "Cookie settings" link at the bottom of every page. You can also block or delete cookies in your browser settings, and manage advert personalisation in your Google and Meta account settings.

• Hotels, drivers, guides and transport partners, only as much as is needed to deliver your trip.
• Service providers that host and run our website, and analytics and advertising providers if enabled.
• Authorities or advisers when the law requires it.

We keep enquiry and booking details for as long as we need them to answer you, manage your trip and keep our records, and then delete or anonymise them.

We use reasonable technical and organisational measures to protect your information, including an access-controlled admin area. No online service is completely secure, so please do not send us sensitive details such as card numbers by form or message.

You can ask us to show you the information we hold about you, correct it, or delete it, and you can object to how we use it. Contact us at hello@panoratravels.com or on WhatsApp and we will respond.

This website is meant for adults planning travel. Please do not send us personal details about children unless they are part of the travelling party you are booking.

If we change this policy we will update the date at the top of this page.